What is Covered
Manufacturing defects in materials and workmanship under normal use.
Wants Sanitary · Official Policy
Warranty & Return Policy
At Wants Sanitary, we stand behind the exceptional quality of our products and are committed to providing outstanding customer support. We want you to shop with confidence, knowing that your purchase is protected.
Coverage Duration
Warranty periods vary by product category and are stated on individual product pages or original packaging.
Resolution
After assessment, our team may offer repair, replacement, or store credit where applicable.
Warranty Policy
All products sold by Wants Sanitary are covered under a dedicated warranty to ensure long-term peace of mind. Warranty periods vary by product category. Specific coverage durations are clearly stated on the individual product pages or the original packaging.
What is Covered
Manufacturing defects in materials and workmanship under normal use.
Warranty Exclusions
This warranty does not cover the following:
Normal wear and tear.
Misuse or accidental damage.
Improper installation or unauthorized repairs.
Damage caused by harsh chemical cleaning agents or abrasive materials.
Warranty Claim Process
To initiate a claim, please contact us with the required information below. Our technical team will assess the issue and provide a resolution, which may include repair, replacement, or store credit.
Proof of Purchase
Order number, invoice, or purchase record is required to start a warranty claim.
Photos or Videos
Clear photos or videos showing the product defect must be shared for technical review.
Technical Assessment
Our technical team will assess the issue and provide the best possible resolution.
Return Policy
We strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, we offer return options according to the conditions below.
Unused Condition
The item must be unused and in the same condition that you received it.
Original Packaging
The product must be in its original packaging with all tags, manuals, and accessories included.
30 Days Return Window
Returns are accepted within 30 days of the delivery date.
Return Process
01
Contact Support
Contact our customer service team with your order details and reason for return.
02
Approval
After review and approval, our team will provide you with return instructions.
03
Return Shipping
The customer is responsible for paying return shipping costs unless the return is due to our error or a manufacturing defect.
Shipping Costs
The customer is responsible for paying return shipping costs. If the return is due to a manufacturing defect or an error on our part, such as the wrong item being sent, Wants Sanitary will cover all shipping expenses.