Out of Stock
If a product becomes unavailable after the order is placed, the order may be cancelled.
Cancellation & Refund
Order Cancellation & Refund Policy
This policy explains how WANTS SANITARY FITTINGS (PVT.) LTD manages order cancellations, prepaid refunds, customer notifications, and promotional exceptions for sanitary products purchased from our website or official sales channels.
Last Updated: 29 Jun 2026
When Can an Order Be Cancelled?
An order may be cancelled only when processing, verification, or delivery cannot be completed properly.
Unreachable Customer
If we are unable to contact the customer within seven (7) days for verification or delivery coordination.
Unforeseen Circumstances
If technical, production, payment, or logistics issues prevent the order from being processed or fulfilled.
1. Order Cancellation Criteria
Wants Sanitary aims to provide a smooth and reliable shopping experience. However, an order may be cancelled by our system or management if it cannot be verified, processed, produced, or delivered successfully.
Orders may also be cancelled due to stock unavailability, incorrect customer information, duplicate orders, delivery limitations, payment issues, or any other operational reason that affects order fulfillment.
2. Prepaid Orders & Refunds
If a prepaid order is cancelled due to out-of-stock status, verification failure, delivery limitations, or any issue from our side, a full refund will be initiated.
Refunds are normally processed within three to five (3 to 5) business days after cancellation approval.
The actual time for the amount to appear in your account may vary depending on your bank, payment provider, or payment method.
3. Customer Notification
If your order is cancelled, our support team will try to notify you through the phone number, email address, or contact details provided during checkout.
The notification may include the cancellation reason and refund status, where applicable.
4. Promotional Exceptions
Orders placed during special promotions, discounts, flash sales, bundle offers, or clearance campaigns may be subject to specific terms and conditions.
Any special cancellation or refund condition related to promotional orders will be mentioned on the product page, offer details, or during checkout where applicable.
5. Accuracy of Customer Information
Customers are requested to provide accurate phone number, email address, delivery address, and order details to avoid unnecessary cancellation or delivery delays.
Wants Sanitary will not be responsible for cancellation, failed delivery, or delayed communication caused by incorrect or incomplete customer information.
6. Product Quality & Order Handling
WANTS SANITARY FITTINGS (PVT.) LTD has been serving customers since 2007 with a focus on quality, value, trust, and reliability.
Our sanitary fittings are handled through proper processes including raw material selection, casting, machining, grinding, polishing, electroplating, assembling, and testing. If an order-related issue occurs, our team will review it carefully and guide the customer according to this policy.
Please keep your order number, phone number, and payment details available when contacting us for cancellation or refund support. This helps our team verify your order quickly.